01
Coverage built for value
Designing high-touch, pooled and Digital Touch coverage around customer potential, complexity and the outcomes each segment needs.
Global customer success & post-sale transformation
Samrat
Tandon
Scaling enterprise value through AI-enabled post-sale transformation and operational rigor.
Global post-sale executive · Advisory experience across TSIA, Certinia and Gainsight · Founder, Net Positive CS
SCROLL TO EXPLORE30+ years
IT experience
20+ years
Leading post-sale teams
Global
Executive leadership
$2B+ ARR
Portfolio leadership
01The enterprise track
The customer relationship is where strategy meets execution.
With 30+ years of IT experience and 20+ years leading post-sale teams, Samrat has held leadership roles across Siemens Digital Industries Software, Citrix, Vertex, Comverse, Irdeto and Convergys. He has led global customer success, services and post-sale teams through the realities of scale: recurring revenue, cloud transition, customer outcomes and operating change.
His work connects commercial goals with the day-to-day systems, roles and decisions that shape the customer experience.
02
One post-sale motion
Aligning Sales, Success, Services, Support and Renewals through TSIA’s LAER model, clear ownership, decision rights and shared measures.
03
Renewal and expansion readiness
Making adoption, value realization and risk visible early enough to shape a coordinated commercial response.
04
AI with an operating purpose
Applying automation, telemetry and agentic workflows to reduce friction, extend team capacity and improve customer decisions.
Leadership acrossSiemens/Citrix/Vertex/Comverse/Irdeto/Convergys
02Advisory & thought leadership
Better post-sale systems start with better questions.
As an industry advisor and executive speaker, Samrat works at the intersection of customer value, recurring revenue and practical operating design.
TSIA Customer Success Advisory Board
Industry exchange on customer success practices, business models and the future of post-sale organizations.
TSIA Customer Growth & Renewal (CGR) Advisory Board
Served on the Customer Growth & Renewal Advisory Board before joining TSIA’s Customer Success Advisory Board.
Gainsight Customer & Product Advisory Boards
Held advisory board seats contributing a global post-sale leadership perspective to customer and product discussions.
Certinia Executive Advisory Board
Executive perspective informed by years of leading services and customer success operations.
Executive workshops & keynotes
Available for keynotes and executive workshops on AI-enabled post-sale transformation, adoption-led growth, and renewal readiness.
Request a speaking engagement03The builder portfolio
From operating models to products people use.
Each venture starts from a practical need: better post-sale execution, clearer ownership of what matters, or a more useful way to manage a collection.
Advisory
Net Positive CS
Platform-independent advisory for enterprise software and B2B SaaS teams. Assess the Post-Sale OS, build the operating model, then transfer the capability.
27-point assessment · renewal acceleration · AI-enabled operations
Explore Net Positive CSDigital cellar
WineSpirit
A modern cellar companion for cataloging wines and spirits, organizing inventory and bringing useful context to a personal collection.
Built around discovery, organization and collection care
Explore WineSpiritPersonal vault
ItemsInView
A secure personal asset catalog and document vault designed to bring valuable belongings and their records into one organized view.
Personal assets · records · peace of mind
Explore ItemsInViewLuxury commerce
The Emperor’s Lane
Launched a luxury e-commerce venture, bringing a builder’s perspective to digital retail and the customer experience.
Entrepreneurship · luxury retail · digital commerce
Explore The Emperor’s LaneShipped on the App Store
HOUSEHOLD
Cloud Pantry
A household food inventory for the pantry, fridge and freezer that builds the grocery list automatically the moment something runs low — shared with the whole household in real time.
auto grocery lists · barcode & photo scan · shared households
Explore Cloud PantryPHOTO & VIDEO
PareFrame
A private photo cleanup app that finds duplicate and similar photos, explains each match, and helps choose what to keep — analysis happens entirely on-device, nothing is uploaded.
duplicate & similar detection · on-device privacy · recoverable cleanup
Explore PareFrame04Selected perspectives
Ideas shaped in the field.
The work is grounded in operating reality: what teams can see, what customers experience, and what the business can sustain.
Customer Valuecast · Conversation
Supercharging net dollar retention with Customer Success Qualified Leads
A discussion on the workflows, incentives and rules of engagement that connect Customer Success to growth.
LinkedIn · Article
When Customers Escalate, REACT!
A practical lens on responding to escalations with urgency, clarity and customer focus.
05Connect
Build the next chapter of post-sale value.
For executive conversations, advisory work, speaking engagements or a thoughtful exchange on customer success and AI.
For Net Positive CS advisory engagements, start with a focused strategy session.
Connect on LinkedIn Send an email Book a Strategy Session